Manager Inbound Quality (f/m/d)

As the top Swiss e-commerce platform, with a crew of over 4'000 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That's why we're on the lookout for characters who're passionate about making genuine improvements. We'll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you.

In this key role, you'll work hand in hand with Logistics, Process Engineering, Category Management, and other stakeholders to take the quality of our processes to a new level. You'll optimize workflows, develop standards, and ensure that process quality remains consistently high. With your trained eye for metrics and analysis, you'll boost efficiency and effectiveness—and thereby make a decisive contribution to sustainably strengthening our quality and performance.

• Building a team and fostering its development, skills, and sense of ownership
• Analyzing our logistics processes, developing a strategic roadmap to reduce error costs, and establishing new quality standards
• Conducting data-driven analyses, identifying systemic weaknesses, and devising proactive measures that deliver short-term improvements while ensuring long-term process stability
• Establishing efficient interface management between Logistics, Category Management, First Mile, and other stakeholders to ensure strategic collaboration and smooth operations
• Presenting results and strategic recommendations clearly and compellingly, securing stakeholder buy-in for implementation, and ensuring that measures are sustainably integrated into the organization

• Completed vocational training or a degree in logistics, quality management, or business administration. Leadership experience, as well as experience in quality management, e-commerce, or logistics
• Leadership experience
• Good communication skills in English (Level B2) or willingness to improve
• Demonstrable success in reducing errors and improving customer-focused quality metrics
• You possess analytical skills, can distill relevant insights from an ever-growing volume of data, recognize patterns, and identify anomalies
• A high degree of self-motivation and the ability to convince stakeholders, support change processes, and embed improvements sustainably into day-to-day operations
• Maintaining resilience and agility while adjusting strategies as needed
• Using creativity and initiative to solve problems and achieve goals
• Build trust through consistent and reliable actions

• Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practise and preach.
• Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
• Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.
• Flexibility, not compromise: Every position is possible with an 80% workload.
• Rapid growth: With us, growth is a continuous journey. We also support you with 1600 EDU points per year for your professional development so there's no risk of you getting stuck in a rut.
• 30 days of holiday, exclusive employee conditions in our online shop, a shuttle service and other benefits.

Diversity is our culture.

To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.

Arbeitspensum: 80% - 100%